Guest Relations Officer needed in Five Star Hotel

Company profile

We are  a vibrant brand of 5 star hotels and resorts for ACCOR, the international French Hotel Group, dedicating to business travelers. Pullman Beijing South is right in the heart of Yizhuang Beijing Economic Development Area (BDA), home to many 500 Fortune Companies. Spacious interiors, quality finishes, hand selected artworks appear throughout this stylish hotel. This full service hotel offers a warm welcome, 434 exceptionally rooms and suites, 6 restaurants and bars (ranging from Cantonese cuisine to live culinary performance in Teppanyaki and Western gourmet), 8 premium conference spaces plus a Grand Ballroom, full fitness facilities, I-Pod connection, high speed internet, indoor swimming pool and Spa. The hotel is within 30 minutes from the city centre.

 

Responsibility

Responsibilities will include but are not limited to:

1. Be well groomed and conform to the hotel’s dress code and department.
2. Be informed about daily operations and events.
3. Be highly visible in public area during peak hour.
4. Be familiar with sales strategies; communicate daily with reservation sales.
5. Develop a thorough knowledge about all brands in Accor’s portfolio.
6. Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
7. Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.
8. Be knowledgeable about all emergencies plans and know how to act upon them.
9. Report any unusual occurrences immediately to the front office manager.
10. At all times strive to represent Pullman in the most professional and courteous manner..

☀ The job description will make adjustment based on personal abilities and current business.

 

Qualification

1. Education background: Major in hospitality ,tourism or relevant industry;
2. Strong communication and negotiation skills.;
3. Clear mindset, good working habits, systematic thinking logic;
4. Good team player to work with people with various backgrounds;
5. Energetic, hardworking, team player, ability to handle a high stress environment;