Hospitality internship in China

Company profile

Our hotel  is a global leading lodging company with more than 4,200 properties in 79 countries and territories. We reported revenues of nearly $14 billion in fiscal year 2014. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

Located in  Shanghai, the JW Marriott Hotel Shanghai is adjacent to the Shanghai Convention & Exhibition Center of International Sourcing and the internationally renowned National Exhibition and Convention Center (NECC). It offers 501 guestrooms, six world-class restaurants and more than 1,500 square meters of multi-function event space featuring the state-of-the-art technologies and facilities. The hotel is poised to become the benchmark of luxury service as well as convention center in the fast growing west Shanghai area.

 

Reasonability

Guest Relations Officer

Responsibilities will include but are not limited to:

1. Be well groomed and conform to the hotel’s dress code and department.
2. Be informed about daily operations and events.
3. Be highly visible in public area during peak hour.
4. Be familiar with sales strategies; communicate daily with reservation sales.
5. Develop a thorough knowledge about all brands in Accor’s portfolio.
6. Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
7. Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.
8. Be knowledgeable about all emergencies plans and know how to act upon them.
9. Report any unusual occurrences immediately to the front office manager.
10. At all times strive to represent Pullman in the most professional and courteous manner..

☀ The job description will make adjustment based on personal abilities and current business.

 

Qualification

1. Education background: Major in hospitality ,tourism or relevant industry;
2. Strong communication and negotiation skills.;
3. Clear mindset, good working habits, systematic thinking logic;
4. Good team player to work with people with various backgrounds;
5. Energetic, hardworking, team player, ability to handle a high stress environment;